Shipping policy
3. Shipping Policy
Southern Shells Market — Shipping Policy
Last updated: August 15, 2026
We ship fresh Gulf seafood, apparel, and merchandise, and we offer free pickup at our Grand Bay location.
Where we ship
We ship within the continental United States only. We do not currently ship internationally, or to Alaska, Hawaii, or U.S. territories, because we cannot guarantee perishable product arrives in good condition.
Seafood shipping schedule
Fresh and frozen seafood ships Monday through Wednesday only. This is deliberate — we will not put perishable product into the delivery network where it could sit over a weekend.
- Seafood orders placed after 12:00 PM CST on Wednesday ship the following Monday
- Orders placed over the weekend ship the following Monday
- We do not ship on major holidays; orders ship the next available shipping day
If you need your order to arrive on a specific date, add a note at checkout and we will do our best to accommodate it.
Apparel and merchandise
Non-perishable items are not restricted to the seafood schedule and typically ship within 1–2 business days of your order.
Orders containing both seafood and merchandise ship together on the seafood schedule unless you ask us to split them.
How we pack seafood
Seafood is packed fresh or frozen in an insulated cooler with ice or gel packs, placed inside an outer shipping carton, and packed to hold temperature for at least 48 hours in transit.
Your package must be unpacked as soon as it arrives and the contents moved immediately to a refrigerator or freezer, or prepared. If you are sending seafood as a gift, tell the recipient it is coming. A cooler of fresh shrimp should not be a surprise.
Shipping costs
Shipping is calculated at checkout using live carrier rates for your address and order weight.
Orders containing fresh or frozen seafood also include an insulated packing charge based on order weight, which covers the cooler, ice or gel packs, and food-safe packaging. This charge is shown at checkout before you pay.
Product weights
Weights shown at checkout reflect the product at the time of packing. Moisture loss in transit can change the final weight slightly. Where a product lists an estimated weight, that is our best historical estimate and actual weight may vary somewhat.
Weather and carrier delays
Carriers do not guarantee delivery times during severe weather and apply "act of God" exclusions to weather-related delays. Once a package leaves our facility, we cannot control how quickly the carrier moves it.
Please consider the forecast at your destination — and along the route from the Gulf Coast — before ordering perishable product. Orders delayed by weather or carrier disruption are still billed in full, including shipping. If a delay causes a genuine product failure, contact us and we will work with you.
Local pickup
Pickup is free at Southern Shells Market, 10120 Grand Bay Wilmer Rd, Grand Bay, AL 36541, inside Greer's Grand Bay Market. We will notify you when your order is ready. Please bring your order confirmation.
Food orders, fresh and frozen, should be collected by the close of the next business day. Apparel and merchandise are held for 7 days. See our Refund and Return Policy for details.
Questions
support@southernshells.com or (251) 865-9989.